At ponenvy.com we are committed to quality products and gaining your highest satisfaction.
If you are dissatisfied with your order, you can request for a prompt replacement or refund within 2 business days of receipt of the package. The refund will be credited in the full amount of item prices, excluding shipping charges, and in the same form as the original payment type. Item replacement will be arranged at no cost.
To be eligible for a replacement or refund, please to file your claim, send us an email at : sales@ponenvy.com . Please provide some helpful information, at least a clear photograph of the item showing the defect(s) and the receipt or proof of purchase. Once the claim is received and inspected, we will send you an email notification of the approval or rejection of the claim. This only applies to incorrect and/or faulty item(s) upon receipt. We do not keep inventory therefore we cannot accept returns. Plausible reason must be given—we do not exchange products due to a change of mind, and any exchange requests of item type or model that was mistakenly chosen by the purchaser will be not accepted.
We cannot guarantee reshipment for lost items due to incorrect addresses provided by the purchaser. We strongly encourage you to carefully check your order details and shipping address on your cart before making any payment.
If you have any questions, please don’t hesitate to contact us:
Phone : +62812-5986-6411
Email : sales@ponenvy.com
Pondok Raden Patah K-10, RT 01 / RW 04
Demak, Jawa Tengah, Indonesia, 59563
CANCELLATIONS
By using our service you agree that you are fully aware of and committed to all actions and transactions you carry out through our site. Therefore, any cancellation request of order and transaction that has been processed and/or fulfilled will be rejected.